Order Computer Support Online or Call us Toll Free at 1-(866)-861-5786.









Easy steps to start an online support session:

1. Click on "Start Remote Support Session" Link above
Or
Click on "Start Session" link from Main Menu.
PC Support Session Link Start Remote Support Session Menu Link

2. Click Run or Open
(depending on SP installed)

SP1: Click "Open"

SP2: Click "RUN" (for following question as well)
SP1 click run button
SP2 click Run twiceClick run twice for SP2

3. Depending on your internet connection speed, you will see an update window. remote session program updating

5. You will be asked for ID#
this number will be given to you by our techs.

Click "OK" button on top right corner.
enter ID# for your session

Now you will see the system tray icon for remote session.

It will notify when connected.

And you will see a timer/toolbar at very top of your screen.
active online session icon  

               online session timer and disconnect toolbar

To end session and disconnect
Click on "Red Button" on timer.

A 5 second countdown is started, once disconnected our PC remote session program will UNINSTALL itself.  You will need to start a new session the next time you use our services.
remote session ending

To reconnect at a later remote session:

Under Tools menu in Internet Explorer,
you will see a "Get Remote Support" link.

In Internet Explorer you can click on Icon at top.
to reconnect go to link in IEto reconnect click on icon in IE