Easy steps to start an online support session:
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1. Click on "Start Remote Support Session" Link above Or Click on "Start Session" link from Main Menu. |
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2. Click Run or Open (depending on SP installed) SP1: Click "Open" SP2: Click "RUN" (for following question as well) |
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| 3. Depending on your internet connection speed, you will see an update window. |
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5. You will be asked for ID# this number will be given to you by our techs. Click "OK" button on top right corner. |
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| Now you will see the system tray icon for remote session. It will notify when connected. And you will see a timer/toolbar at very top of your screen. |
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To end session and disconnect Click on "Red Button" on timer. A 5 second countdown is started, once disconnected our PC remote session program will UNINSTALL itself. You will need to start a new session the next time you use our services. |
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To reconnect at a later remote session: Under Tools menu in Internet Explorer, you will see a "Get Remote Support" link. In Internet Explorer you can click on Icon at top. |
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